SINGAPORE
Returns are accepted within 14 days of receipt of the purchased good(s) to obtain a refund. Items must be proven as defective or damaged from shipping or incorrect items. The return shipment can be made using any carrier. Please be aware that shipping fees, and/or any other charges that might be incurred from return shipment will be charged at your own expense.
RETURN & REFUND PROCESS
- After we receive your returned product/s we will have to pass through our return QC process before we start the refund process.
- Upon QC approval, we will refund you through the same payment option you paid for your order. Example if you paid via credit card you will receive full product costs (we will not refund shipping / customs fees).
RETURN CONDITIONS
- The items must be unused, unaltered and unwashed conditions and accompanied by the original invoice.
- The items must be in the re-saleable condition, unworn, unaltered, and unwashed with original tags attached.
- Face mask, customized products and sale items in promotional campaigns with discounts of 30% and upwards are non-returnable.
- The items must be returned with the original tags attached and packaging.
- The items must be returned to our warehouse at the address above (all cost incurred to be charged at your own expense).
- Shipping fees and customs duties shall not be refunded.
- Once your return has been received and accepted, your refund will be completed via the original payment method in the same currency as the original purchase.
Please contact our customer service team and ensure that you receive the confirmation from us every time before starting returns. Email us customerservice@jimthompson.com.sg
We reserve the right to reject any returns and refuse a refund if the items do not comply with our policy. In this instance, you may choose to have the items sent back to your original shipping address at your own expense.
Colors: we always make our best effort to display the colors as accurately as possible, however, we cannot guarantee colors as computer monitors, tablets and mobile devices vary.